We are very sorry that you encountered a problem with our product.
If the unit is under 30 days old, Please contact the retailer (Amazon / Groupon / LivingSocial / Others) you purchased from.
If the order is over 30 days old and under our 12 month Warranty period, we will ship a replacement at no charge to you.
Please click on +New Support Ticket (in upper right of screen) and let us know:
a) Order Receipt / Invoice (email or photo)
b) Order Number and Order Date
c) Retailer purchased from (Amazon / Groupon / LivingSocial / Others)
d) Current Address
Amazon order number can be found by:
- Logging into your Amazon.com account
- Click on Your Account
- Click on Your Orders
- Search for the product and find the corresponding Order Number (eg. 123-1234567-1234567)
We look forward to helping you and making you happy.